Frequently Asked Questions

Everything you need to know about your L’AGENCE experience.

What is your shipping policy?

We offer complimentary ground shipping on all domestic orders within the United States. Expedited shipping options are available at checkout for an additional fee.

How do I process a return or exchange?

Items in original condition with tags attached may be returned within 21 days of the ship date. Please visit our online returns portal to generate a prepaid shipping label.

How do I determine my size in L’AGENCE denim?

Our denim typically runs true to size with premium stretch recovery. We recommend consulting our detailed Size Guide located on each product page for specific measurements.

Do you ship internationally?

Yes, L’AGENCE ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

How should I care for my silk and specialty garments?

To maintain the integrity of our high-quality fabrics, we recommend professional dry cleaning for all silk blouses, blazers, and embellished pieces.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, we are unable to modify or cancel orders once they have been confirmed.